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💸 Refund & Return Policy – Ceriup

Effective Date: 20/04/2025
 

At Ceriup, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help. Please review our policy below.
 

🔄 Return Eligibility

You may request a return or exchange within 7 days of receiving your order, subject to the following conditions:

  • Items must be unused, unworn, and in original packaging

  • Tags, seals, and safety stickers (if any) must be intact

  • Proof of purchase (order ID or invoice) is required

  • Certain products like customized, used, or clearance items are non-returnable
     

📦 How to Request a Return

To initiate a return:

  1. Email us at theceriup@gmail.com or WhatsApp +91 99631 19713 with your order ID and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Pack the item securely and ship it to the address provided.

  4. Once we receive and inspect the item, we’ll process your refund or exchange.
     

💳 Refunds

  • Refunds will be processed within 7 business days after we receive and approve the return.

  • Refunds are made to the original payment method.

  • For COD orders, refunds will be issued via bank transfer or store credit (based on customer preference).

  • Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.
     

🔁 Exchanges

If you'd like to exchange a product for a different size or style, we’re happy to assist based on availability. Exchange requests follow the same process as returns.

❌ Non-Returnable Items

  • Used or damaged items

  • Customized or made-to-order products

  • Items marked as final sale or non-returnable

  • Products without original packaging or invoice
     

📢 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos. We’ll arrange a replacement or refund at no extra cost.
 

📧 Email: theceriup@gmail.com
📞 Phone/WhatsApp: +91 99631 19713
📍 Support Hours: Mon–Sun, 10 AM – 10 PM
3rd Floor, Store No. 3F-12, The Souk, Sarath City Capital Mall, 

Whitefields, Kondapur, Telangana 500084

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